27052021 Ghaziabad, YOLOJET:
- Worried about your shipments delivery?
- Unable to bear the losses due to RTO?
- Searching for the best alternative to deliver with optimum precision?
- Is tracking to the exact point at every stage is your concern?
- Are you not getting your NDR in shape?
Wide internet usage due to smartphone penetration, Work from Home due to recent pandemic restrictions and amazing deals by ECom companies has spurred the growth of this market and experts believe that the ECom market is to reach USD 200Bn by 2026. In the worst case even in 2020 during festive weeks in October the sale was approx USD 4+ Bn in the country.
The entire market depends on fulfillment of the order along with maintaining the quality of the delivered product. The latter is looked after by ECom companies while the former needs to be handled by expert 3 Party Logistics companies.
Any company that assures very low Return to Origin (RTO) by using modern techniques and reducing the Non-Delivery Report (NDR) is a gold mine to large and small operators. In addition a plethora of viable options only makes the whole game more interesting and worthwhile.
Established in 2020, yet making a huge headway in this logistics industry with an aggregator platform and direct dealing option is sizeable achievement for a seasoned founding team of Hira Nandan Tewari, Gopi Krishna, Sachin Teji and Rohan Sinha to embark on a venture like YOLOJET INTERNET SERVICES PVT. LTD.
Cumulatively the four pillars of this logistics platform have approx 70+ years of expertise from the ECom industry. Since they have seen both the sides of the coin to frame amiable strategies to balance a win-win situation to both the sides would have been an encouraging mission.
Join me to probe how these foursome launched YOLOJET and how they have created their differentiators amidst already existing players of the domain.
How do you feel YOLOJET is different?
We wanted to build in various factors into a solution with valid components like economical, easy integration backed up by responsive customer care yielding efficient NDR. In addition we have also put in place an in-house disputes management team and fulfillment centers across geographies for reducing the client’s burden. These features have been well received by clients as we are fulfilling most of their requisites.
In fact what was your main motivation behind this venture?
We got the motivation to start our venture from the clients themselves. Working with our previous organizations we experienced the different kind of challenges, being at the receiving end of it. We started discussing these issues among ourselves and then concluded that if we can solve these issues it will result into huge cost and time saving for the clients. This will also enable them to focus more on their core business and leave logistics to YOLOJET.
So your problems where the basis of your venture! Can you identify a few problems faced during your 9-7 job days?
Well to name a few that YOLOJET addresses are:
- Delivery time not met
- Bad customer service
- High RTO
- Non-Delivery of consignment
- Huge cost incurred by companies in storage and warehouse
- High delivery cost incurred by small and medium sellers
- Reach
- Small sellers don’t have visibility and reach
- Transparency and Visibility
- Not aware of the best
- Manual delivery system
- Easy and multiple payment methods
- Late remittance
How do you strategize to solve all the above problems?
YOLOJET’s in-house team picks up from the moment an order is punched in the system. The in-house team ensures the pickup is done on time and the consignment is delivered within agreed timeline with great customer experience.
Our efficient Customer service teams handle the issues of every individual customer in a courteous and helpful manner. In fact, courier and logistic companies are more concerned about the volume of load and not on addressing the issues and concerns of the consigner.
What are the issues by the clients and how do you give a befitting solution to them?
RTO (happens especially in COD) is one of the biggest pain areas for the small and medium sellers and even giant e commerce companies. These RTOs result into higher per shipment cost and directly affects the revenue of the client.
With our trained NDR management team we ensure that the deliveries are done in the maximum number thus saving cost for our client. YOLOJET’s NDR management team do multiple attempts to deliver the consignment to the end customer. This in turn reduces RTO, warehouse cost and returns shipping cost and save money for the clients.
How else do you benefit clients with your innovative methodology?
Warehousing and storage is a major cost for the clients. With our micro fulfillment centers across major cities, we reduce not only reduce client’s storage cost by almost 20%, we also help them in hyper local delivery time with a much reduced timeline.
We are also quite economical because, by virtue of the load volume commitment to our logistic partners we get a much better price as comparison to when the small and medium sellers do it themselves. This directly reduces their delivery cost and increases the profit margin.
By partnering with our top logistics partners, we provide a wide reach to our customers. Currently we are serviceable across 27,000+ pin codes across India.
How do you fit in the market?
Our solution empowers the small and medium sized sellers with our delivery management solution. The platform is absolutely free for them and it enables them to have their consignment booked and delivered.
YOLOJET enable sellers to view several delivery options available with leading logistic companies, they can choose the one with best price or delivery time, basis their preference and then place the order from the panel itself. They also have choice of sending their consignment in both prepaid and COD mode.
Now coming to payment options, how are you customizing as per market demands?
There are all kind of payment options available right from scanning a QR code to credit card, debit card and net banking. Early remittance is done to the sellers for constant cash flow. The dashboard provides a unified view that includes the performance of the consignment delivery and also the amount spent for those deliveries, balancing both for optimal profit monitoring.
Sounds interesting! Brief us about YOLOJET?
YOLOJET is an innovative technology powered, automated shipping solution, that provides freedom to the client partners to compare among leading logistic partners, select the best and book the shipment(s), in a click. The platform is free to use and carries a host of benefits blended with our services.
- 27000+ Serviceable Pin Codes
- Choice to select among logistic companies
- Discounted Shipping Rates
- Promotional benefits
- Freedom to compare and choose basis your preference of price and TAT and our recommendation
- Dashboard for unified view of your shipment status
- Dedicated account manager
- Hyper-local Delivery
- Analytics powered Recommendation Engine
- Flexibility of Prepaid & Cash on Delivery
- Individual and Bulk order upload
- Sync and Import Bulk Orders in a jiffy
- Tracking of your shipment
- Multiple Pickup Locations
- Professional customer service
- Inhouse team to manage NDR and Disputes management
What is your traction till date?
YOLOJET has started, on-boarding and operation from April 6, 2021, we have so far been able to onboard approx. 350 small/medium sized sellers. We are on stage of finalizing commercials and integration with 3 leading e commerce players which will give us an additional load of 1200+ and couple of medium sized ecommerce players with a load of 150+ daily loads each.
Where do you see YOLOJET in the coming future?
As our future plan for next 2 quarters, we will onboard 2-3 e commerce players every quarter with a minimum combined load of 500, small and medium sellers with a combined load of 600. We will be adding fulfillment centers at 4 different locations across India. Also, there are major integration plans with major e commerce platforms and drop shipment platforms. To meet these scaling we are looking to rise 10+Cr funding.
What according to you is the best award in your domain?
At YOLOJET we believe, the biggest reward and recognition is that we got no escalation so far and we are sure that the trophies will follow in due course, if we able to satisfy our partners in the business.
What is your message to prospecting clients?
Explore one stop logistics solution for your business. With our easy to use and unified dashboard never miss out on your shipment reports and order tracking. Choose the right courier partner that suits your need and get faster resolutions to your queries with our reliable support & SPOC. Don’t wait anymore, get a worry free shipping experience today!
To know how, connect with us at +91 731-497-0648 or write to us at reachus@yolojet.com. You Select, We Deliver!
What were uphill tasks for your venture?
We have a clear vision of what we want to build, but still there are few things which needs expertise in other fields too, which none of us was aware of or have done it in the past. These are things like company incorporation and the legal aspects attached to it. Most importantly we required decent amount of money to build the MVP, Application etc. We added a small amount of money ourselves and got help from friend and know people to raise a small amount of investment. In our pursuit for continuous improvement and enhancement we had to do a lot of research and study WRT the industry.
With a very limited cash-flow we are working almost 16+ hours a day to join the pieces and so far have been able to build a meaningful solution to address the issues of our clients. The ideas now, is to build on what we have been able to do successfully till now and keep enhancing and improving our model to make things easier and better for the clients.
Tell us something about the founding team’s background?
We are four in the team:
Hira Nandan Tewari: 20+ yrs experience of experience in sales marketing and operations. Actively working towards solving the delivery related issues of Small/ Mid-size / Enterprise clients, leveraging technology and an extended sales team for Logistics companies. Previous experience of working with companies like HCL, Wipro, TechM and FIS.
Gopi Krishna: 20+ yrs Experience in Service Delivery with a demonstrated history of working in the space of e-commerce, ITES and logistics. Skilled in Microsoft Excel, Customer Service, Sales, Business Development, and Customer Satisfaction. Strong operations professional.
Sachin Teji: 19+ yrs. of experience of demonstrated history of working in the logistics and supply chain industry. Headed pan India service and delivery for the leading ecommerce company. Skilled in Management, Leadership, Customer Service, Business Development, and Team Management.
Rohan Sinha: 15+ yrs of experience. Committed towards technology innovations and providing end to end solutions with seamless integrations and support. Experienced with heading the team of Young and energetic individual who are fully committed towards their work and perform to their best to elevate customer service.
Please share your message to upcoming founders?
Client first approach, have a clear vision, do through analysis and research, make an honest effort, keep yourself upgraded with all aspects of the business. Rest will follow.
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